Effective Date: 26 August 2026

At SRIRAGAM MUSICS, we aim to ensure that customers receive the correct products in good condition.

Because karaoke and sound-recording equipment are electronic products, returns and replacements may be subject to specific conditions.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Customers should contact us as soon as possible if they wish to cancel an order.

2. Return of Products

A return may be considered in situations such as:

• Wrong product delivered

• Product received in damaged condition

• Product received with a manufacturing defect

• Other valid circumstances determined by SRIRAGAM MUSICS

The product may need to be returned in its original condition along with the original packaging, accessories, manuals and invoice.

3. Damaged Products

If a product arrives damaged, please contact us as soon as possible after delivery.

Customers may be requested to provide photographs or videos showing:

• Outer packaging

• Product packaging

• Product damage

• Product label or serial number

This information may be required to evaluate the claim.

4. Defective Products

Where a product develops a manufacturing defect, the issue may be handled through the manufacturer’s warranty or replacement process, where applicable.

Customers may be required to follow the manufacturer’s warranty procedure.

5. Non-Returnable Situations

A return or replacement may not be accepted where:

• The product has been physically damaged after delivery

• Damage has resulted from misuse or improper installation

• The product has been modified or repaired by an unauthorised person

• Accessories or components are missing

• The product has been damaged due to electrical or voltage-related issues

• The issue is caused by normal wear and tear

• The product is returned without required accessories or documentation

6. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the original payment method.

Refund processing time may depend on the payment service provider or banking institution.

7. Exchange or Replacement

Where appropriate and subject to product availability, SRIRAGAM MUSICS may offer a replacement or exchange instead of a refund.

8. Shipping Costs for Returns

Return shipping arrangements and costs will depend on the reason for the return and will be communicated to the customer after reviewing the request.

9. How to Request a Return or Refund

Please contact us with:

• Customer name

• Order number

• Product name

• Date of purchase

• Reason for return/refund

• Photographs or videos, where applicable

Contact:

Phone: 9074455615
Email: sriragamkmc@gmail.com

10. Policy Changes

SRIRAGAM MUSICS may update this Return, Refund & Cancellation Policy from time to time. The latest version published on this website will apply.

Important: This policy is subject to applicable consumer protection and other laws and regulations in India.